FAQ rich1998 — All Your Answers Here

The minimum age to register and play at rich1998 is 18 years old. Age verification is conducted during the KYC process. Accounts found to belong to underage individuals will be closed immediately and any remaining balance will be handled in accordance with our policy.

No. Each individual is only permitted to own one account only at rich1998. Creating multiple accounts violates our terms of service and may result in permanent suspension of all associated accounts, including all balances within them.

Click the "Forgot Password?" link on the Login. Enter your registered phone number and you will receive an OTP code via SMS. Enter the code and set a new password. This process takes less than 2 minutes. If you experience any issues, contact our support team via live chat.

KYC (Know Your Customer) is an identity verification process that requires you to submit a photo of your Malaysian identity card (MyKad). KYC is required to make withdrawals and to increase transaction limits. The process is typically completed within 30 minutes to 2 hours on business days. Your documents are handled with full confidentiality in accordance with our Privacy Policy ours.

rich1998 supports multiple deposit methods including:

• FPX (Direct Bank Transfer): Maybank, CIMB Bank, Public Bank, RHB Bank, Hong Leong Bank, AmBank, and all major Malaysian banks
• E-wallet: Touch 'n Go eWallet, Boost
• Manual bank transfer

All deposit methods are instant upon verification. Go to the Deposit for more information.

The minimum deposit at rich1998 is RM10 only — very affordable for players at all levels. The maximum deposit limit depends on your chosen payment method and account verification level. Members who have completed KYC are eligible for higher deposit limits. Contact our support for specific limit details.

Deposits via FPX and e-wallets are typically credited to your game account within 1–5 minutes after a successful transaction. Manual bank transfers may take slightly longer depending on bank processing times. If your deposit is not credited after 30 minutes, please contact our support with proof of payment.

rich1998 does not charge any fees for deposits on the platform's end. However, your bank or e-wallet provider may apply a small transaction fee subject to their own policy. We recommend checking the fee policy with your financial service provider before making a deposit.

Withdrawals to Malaysian bank accounts are typically processed within 5 to 15 minutes after the request is approved. For e-wallet withdrawals, processing is even faster. Large withdrawal amounts may require additional security checks, which can take up to 2 hours on business days. The Withdrawal our page has complete information.

The minimum withdrawal at rich1998 is RM30. Maximum withdrawal limits vary by account tier — standard members have different daily limits compared to VIP members. VIP members enjoy significantly higher withdrawal limits. Join the VIP ours for higher limits.

Withdrawals may be declined for several common reasons:

• KYC not yet completed or bank account information is incomplete
• Bonus wagering requirement has not been met
• The bank account provided is not in your own name
• Insufficient game balance to meet the requested amount
• Request has exceeded the daily or monthly withdrawal limit

Contact our support team if you need further clarification on the reason for rejection.

New rich1998 members are eligible for a variety of welcome bonuses including a first deposit bonus, free spins on selected slots, a referral code bonus, and weekly cashback for the first week. All bonuses are credited automatically once your first deposit is confirmed. Register on the Register to start claiming your bonus.

A wagering requirement is a condition where you need to play through a certain bonus amount (multiplied by a set factor) before the bonus can be converted into withdrawable cash. For example, a RM50 bonus with a 5x wagering requirement means you need to place bets totalling RM250 before you can withdraw the bonus. The full terms for each bonus are stated in Terms & Conditions ours.

Yes. If you do not wish to receive a bonus or want to avoid wagering requirements, you can opt out of bonuses during deposit. Simply inform our customer support or select the "no bonus" option if available during the deposit process. Your deposit funds will remain free from any wagering conditions.

rich1998 offers over 500 games across a wide range of categories:

• Live Casino: Baccarat, Roulette, Blackjack, Sic Bo with real live dealers
• Slots: Hundreds of slots from world-class providers such as Pragmatic Play, NetEnt, and Microgaming
• Fish Shooting: A wide selection of popular fish shooting games among Malaysian players — see dedicated page
• Sports Betting: Football, basketball, tennis, and more on the Wagering

Yes. All games at rich1998 use Random Number Generator (RNG) that has been audited by an independent certification body. This ensures every spin, card hand, or round is completely random and cannot be manipulated. Game results are independent and fair for all players.

Yes. Most slot games at rich1998 offer a free demo mode that lets you play without using real money. This is the best way to get familiar with game mechanics before you start betting. Live Casino games and Sports Betting require real money.

Your data security is our top priority. rich1998 uses 256-bit SSL encryption for all data transmissions — the same standard used by banking institutions. Your personal information is never sold or shared with third parties without your consent. Read our Privacy Policy ours for full details.

If you suspect unauthorised access to your account, take the following steps immediately:

1. Change your password immediately
2. Enable two-factor authentication (2FA) if not yet activated
3. Contact our support team via live chat to temporarily freeze your account
4. Check your transaction history and report any suspicious activity

Our security team will investigate and take appropriate action.

Visit the Download ours for the latest download link for iOS and Android. For Android, you need to allow installation from Unknown Sources in your device settings before installing the APK. For iOS, follow the installation instructions via configuration profile. A full guide is available on the App.

Yes, the rich1998 app is completely free to download and install on your iOS and Android device. There are no subscription charges or fees to use the app. You only need to deposit to start playing with real money — the minimum amount is just RM10.

The rich1998 VIP Program is activity-based. The more you play, the more VIP points you earn, and the higher your VIP tier becomes. Tier upgrades happen automatically once you reach the designated point threshold. No special registration is required — every active member is automatically enrolled in the VIP Program. See more details on the VIP.

rich1998 VIP members enjoy a range of exclusive privileges including:

• Higher daily and monthly withdrawal limits
• Personalised bonuses tailored to your playing habits
• A dedicated personal account manager available for direct contact
• Access to exclusive Live Casino tables
• Higher cashback and exclusive promotions
• Priority withdrawal processing