Privacy Policy rich1998 — Your Data Protection & Personal Information

1Privacy Policy Introduction

This Privacy Policy explains how rich1998 ("we", "us", or "our platform") collects, uses, protects, and manages the personal information you provide when using the rich1998.pro website, mobile app, and all related services.

By using the rich1998 platform, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please do not use our services.

This policy should be read together with Terms and Conditions which outlines the general rules of platform use. Your privacy is a trust we take very seriously, and we have invested in the best technology and procedures to ensure your information is protected at all times.

2Information We Collect

To provide the best service and comply with legal requirements, we collect several types of information from our users:

Personal Identification Information:

• Full name as shown on official identification documents
• Malaysia Identity Card Number (MyKad)
• Date of birth and age
• Full current residential address
• Mobile phone number and active email address

Financial Information:

• Bank account number (for withdrawal purposes only)
• Preferred payment methods (FPX, Touch 'n Go, Boost)
• Deposit and withdrawal history on the platform
• Financial statement information for the KYC process if required

Platform Usage Information:

• Game history and wagering activity in your account
• IP address, device type, and web browser information
• Login time, session duration, and usage patterns
• Communication records with our customer support team

3How We Use Your Data

The information we collect is used exclusively for the following legitimate purposes. We will not use your data outside the scope stated here:

• Identity verification (KYC): Ensuring every member is a genuine individual eligible to use the platform, in compliance with anti-money laundering requirements.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions in your account accurately and securely.
• Account management: Managing your account, providing access to all platform features, and ensuring a seamless user experience.
• Customer support: Helping you resolve technical issues, account inquiries, or any platform-related concerns.
• Platform security: Detecting and preventing fraud, system abuse, unauthorized access, and suspicious activity.
• Legal compliance: Complying with applicable legal and regulatory obligations, including responding to requests from legitimate authorities.
• Marketing communications: Sending promotional information, bonus offers, and platform updates — only if you have given consent to receive them.
• Platform improvements: Analyzing usage patterns on an aggregate (not individual) basis to improve platform features and performance.

All our data processing is based on a valid legal basis — whether by contract, legal obligation, legitimate interest, or your explicit consent.

4Data Sharing & Disclosure

Rich1998 will not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is our absolute promise.

However, there are certain situations where we need to share your information with trusted parties, namely:

• Payment service providers: Banking institutions, e-wallet providers (Touch 'n Go, Boost), and payment processors that help us securely handle your financial transactions.
• Game provider partners: Third-party game companies (such as Pragmatic Play, Evolution Gaming) that provide games on our platform — only the minimum data required for game functionality.
• Legal authority: If required by court order, criminal investigation, or a legitimate request from a regulatory authority.
• IT service providers: Server hosting, cybersecurity, and technical infrastructure companies that help us operate the platform — subject to strict confidentiality agreements.

5Security & Data Protection

Your data security is our number one priority. rich1998 implements multiple layers of technical and organizational protection to ensure your information remains safe at all times:

• 256-bit SSL encryption: All data transmitted between your device and our servers is encrypted with the same technology used by major banks in Malaysia.
• Secure data storage: Data is stored on servers protected by layered firewalls, strict access controls, and 24/7 security monitoring.
• Two-factor authentication (2FA): Additional verification systems are available to protect your account from unauthorized access.
• Security audits: Our platform undergoes regular security audits by independent cybersecurity experts to identify and patch any vulnerabilities.
• Internal access controls: Only staff who require access to specific data to perform their duties are permitted — based on the "least privilege" principle.
• Real-time threat detection: Automated monitoring systems run around the clock to detect suspicious activity and respond immediately.

While we take all reasonable precautions, no system can guarantee 100% security on the internet. You are also responsible for protecting your account password and not sharing your login credentials with anyone.

6Cookies & Tracking Technology

Rich1998 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for core platform functionality — such as maintaining your login session and remembering language preferences. These cookies cannot be disabled.
• Performance cookies: Helping us understand how users interact with the platform through aggregate analytics without personally identifying individuals.
• Functional cookies: Saving your preferences such as display settings and game preferences to deliver a more personalized experience.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect platform functionality. For more detailed options, you can adjust cookie settings through your account preferences.

7Your Rights Over Personal Data

As a rich1998 user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

• Right of access: You have the right to request a copy of all personal information we hold about you. We will process this request within 14 business days.
• Right to rectification: If any of your information is inaccurate or outdated, you may request a correction. Basic profile information can be updated directly in your account.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data. Please note that some data may need to be retained for legal compliance purposes for a specified period.
• Right to restrict processing: You may request that we restrict how we process your data in certain situations, such as during a data accuracy dispute.
• Right to object to marketing: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.
• Right to data portability: You may request a copy of your data in a machine-readable format for transfer to another service.

8Children's Privacy

The rich1998 platform is exclusively for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of majority.

If we discover that personal information of a minor has been collected without proper verification, we will take immediate steps to:

• Closing the account in question immediately
• Deleting all related personal information from our systems
• Processing any remaining account balance refunds where applicable
• Reporting the incident to the relevant authorities if required

Parents or guardians who believe their child has accessed our platform without authorization are asked to contact our support team immediately for prompt action.

9Data Retention Period

Rich1998 retains your personal data only for as long as necessary to fulfil the original purpose of collection and to meet legal requirements. The following are our data retention guidelines:

• Active account data: Retained for the duration your account remains active and used to provide our services.
• Financial transaction records: Retained for a minimum of 7 years after the transaction — in line with anti-money laundering and tax reporting legal requirements.
• KYC records and identity verification: Retained for a minimum of 5 years after the business relationship ends — in accordance with financial regulatory requirements.
• Customer support communication logs: Retained for 2 years for reference and dispute resolution.
• Closed account data: Basic data is retained for the minimum period required by law, then securely deleted or anonymized.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize it using industry-approved deletion procedures.

10Privacy Policy Amendments

Rich1998 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements.

When we make significant changes to this policy, we will notify you via:

• A clear notification on the platform's main page
• Email to your registered address (for important amendments)
• In-app notification on the rich1998 mobile app

The "Last Updated" date at the top of this document will always reflect the current version of the Privacy Policy. Your continued use of our platform after any amendment takes effect will be considered your acceptance of the updated policy.

11Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24/7 via the chat icon on the platform or the rich1998 mobile app
• Email: [email protected]
• Telegram & WhatsApp: Click the icon available in your account after login

We aim to respond to all privacy-related inquiries within 72 hours on business days. For formal requests regarding data access or deletion, please provide your account information for identity verification purposes.

If you feel your complaint has not been resolved to your satisfaction by us, you have the right to lodge a complaint with the relevant data protection authority in your country.